Our Clopay Garage Door – Installation Problem
See also this video showing the gap at the bottom of the door where the weatherstripping is: www.youtube.com From www.doorproblems.com The most crucial step during garage door installation is to ensure that the first section of the door is fitted to level. This is important because all the remaining pieces are stacked on top of this first piece. If the first section is not fitted properly, the garage door will appear crooked. The brackets of the first section need to be fitted with extra care and be tightened properly. From infoaboutgarages.com 3. CENTER AND LEVEL the first section after you install the brackets. The door must be level even if the floor isn’t, so use shims under the section to level it. The rubber gasket on the bottom section will fill the gaps created by an unlevel floor. To hold the level in place, tape it to the section. To hold the section in place, lightly toe-nail a 16d nail into the frame and bend it over the section. Add brackets and rollers before setting them in place and stack one section on top of another, toenailing as you go up. More photos of this crooked installation: www.flickr.com CLOPAY’S OWN INSTRUCTIONS say this door is supposed to be level! 18 seconds into this video, they demonstrate what our installer did NOT do (place a level on the first panel): www.youtube.com
You have a gorgeous new door and I find it totally unacceptable that a simple install turns into a headache. I’m sure everytime you open your door, it makes you angry. I’m the other unhappy garage door problem! He came back, but it is still crooked. Ugh!
Hi. I work for Clopay and we would like to help resolve the issue with your door. I sent an e-mail to your message box but just in case you don’t receive it could you please give our customer response team a call at 800-225-6729. I have forwarded them the link to your video so they are aware of the situation. Thank you for your help.